Group Packages & Shipping Guidelines
To ensure efficient handling and storage of material, all packages for meetings may be delivered to the Resort no more than five (5) days prior to the event due to a minimal amount of storage space. Notification of deliveries with tracking numbers must be provided in writing. The Resort will not assume any responsibility for the damage or loss of merchandise sent to the Resort for storage. Talking Stick Resort will not accept any C.O.D. packages or packages that require a signature upon delivery.
Note: For exhibit shipping, please consult dedicated exhibit shipping instructions.
Event Load-In & Load-Out Schedule
- Load-In: Saturday, December 5th at 6:00 AM
- Load-Out: Saturday, December 5th at 4:00 PM
Hotel Accommodation
Venue: Talking Stick Resort and Casino
Event Location: Held exclusively in The Showroom (Please note: This is a change from last year’s ballroom).
How to Book: Call reservations directly at 866-877-9897
Shipping Addresses
Packages Going to Meeting Rooms:
Talking Stick Resort
Attn: Event Manager / Group Name / Guest Name
9800 East Talking Stick Way
Scottsdale, Arizona 85256
Packages Going to Guestrooms:
Talking Stick Resort
Guest: [Mr./Ms. Guest Name] / Arrival Date: [MM/DD/YYYY]
9800 East Talking Stick Way
Scottsdale, Arizona 85256
Amazon Packages & Local Couriers:
Please add the following delivery instruction: “Please Deliver to the Receiving/Loading Dock at Talking Stick Resort”.
Loading Dock & Security Protocols
- Standard Dock Hours: Open for deliveries Monday–Saturday from 9:00 AM to 2:00 PM.
- After-Hours Deliveries: Deliveries prior to 9:00 AM, after 2:00 PM, or on Sunday require special arrangements and must be booked in advance. Labor fees may apply.
- Bay Limits: Guests, vendors, and outside suppliers are limited to the use of one loading bay.
- Security Badges: Guests, vendors, and outside suppliers needing access to the “back-of-house” must wear visitor badges at all times. A valid state ID is required, and badges will be issued by the Security Department.
Freight Elevator Specifications:
- Weight Capacity: 20,000 lbs
- Platform Size: 12′ × 24′
- Door Size: 12′ w × 10′ h
Handling & Storage Fees
| Item / Service | Fee |
|---|---|
| Standard Boxes | $25.00 per box |
| Large Boxes (30–60 lbs.) | $75.00 per box |
| XL Box / Case (60–90 lbs.) | $150.00 per box/case |
| Pallet or Crate Fee | $275.00 per pallet/crate |
| Oversize Crates | $500.00 per crate |
| Loading/Unloading Trucks or Outside Dock Hours | $50.00 per hour, per staff member (2-hour minimum applies; cancellations honored with 4 business hours’ notice) |
Outgoing Shipments
- Outgoing boxes need to be completely ready to ship upon arrival at the loading dock.
- Talking Stick Resort does not sell packaging materials on-site.
- The Resort will only hold a box for 24 hours after the event concludes.